Implement lead - tracking best practices
It's an obvious point, but we'll say it nice and clear for those at the back: your data must be as clean as possible.
Input new leads into your marketing automation platform by source, channel, and campaign. Take care that there are no issues with incorrect fields or any ambiguities on how your leads are organised. Then ensure there's a 1:1 sync with your company's CRM.
You'd be amazed at how many successful and well-established businesses get this wrong. Getting serious about lead-tracking is the first step toward solving your strategic problems.
Those handovers down the funnel? Make sure you can accurately track what happens next. Correct your lead-tracking now, and you could save yourself serious effort down the line.
Create a feedback loop with sales
You've got to keep communication flowing with sales.
The way a typical sales and marketing function is set up can make this difficult, but despite the specific needs of each team, increasing revenue should be the north-star metric uniting the whole operation.
Keep asking....
Why? Why did a lead close? What's the reason for dropping out at a particular stage? Look at specific cases and see where the snag points were.
What did they say? Even small details can help you and your team understand how top-of-funnel work affects prospects. From messaging to channel selection, reports from the frontline will give you the insights you need to pivot effectively.
Above all, keep looking at the figures together. The ASP (Average Sales Price) now governs your activity more than before, but it's also firmly in the sales team's wheelhouse. See what conclusions you can reach from digging into ASP, sales velocity, and anything tied to revenue that Sales has an influence over. And to work more effectively, you'll need to break an unwritten rule marketers have been following for too long.
Stop slicing up your funnel
You can't afford to wash your hands of leads at those traditional handover points anymore. Your new targets and conditions demand a full-funnel approach.
That doesn't mean you don't let sales do what they do best. Instead, you need to keep an eye on what's happening and know how to respond when a negative pattern develops.
The LinkedIn State of Sales 2022 Report for the US and Canada highlights "No organization-wide, unified view of data" and "Siloed Data" amongst the 5 biggest data challenges sellers face.
The need for a unified, coherent funnel is clear. A sliced funnel has been enabled by both a rigid attitude to ownership between sales and marketing and specialist tools handling various parts of the whole.
You need to look at options that fuse the funnel back together, both between teams and across systems.
Not only will this help you demonstrate your impact on revenue, but it will also help your team pivot much more effectively when you spot a red flag downstream, helping you match your strategy to the market.
Find the metrics that matter
The MQL was the marketer's goal for many years; get prospects there and you'd succeeded. As long as leads kept flowing through the pipe, marketing could be said to be performing just as intended.
But with a revenue purpose, SAL and MQL numbers aren't the full story. You need more indicative metrics and leading indicators of revenue contribution.
The problem is how to find these. Thankfully, Al now makes this much easier.
Using predictive analytics from advanced Al tools will help you scour the whole funnel for true performance indicators, giving you the insights you need to test and validate assumptions.
Solving this aspect of the planning and analysis processes should help you prove marketing revenue contribution, as well as feed your team the insights they need to reach the right people in more creative ways.
Pretty soon, planning, predictability, and budget are in lockstep, making bankable revenue growth a core part of your strategizing.
Finding the Opportunity in the Challenge
With so much shifting in technology, legislation, and business practices, marketers have their work cut out for them.
But those with the right insights, processes, and leading-edge tools have an opportunity to stand out and drive change rather than being swept up in it.