RevSure uses Twilio SendGrid as a sub-processor for email delivery. This means SendGrid's infrastructure enforces several compliance controls on our behalf automatically:
- Unsubscribe management: Every email sent through our agents includes a compliant unsubscribe link. When a recipient opts out, SendGrid suppresses them globally, and no future sends are attempted to that address.
- Bounce & spam complaint suppression: Hard bounces and spam complaints are automatically suppressed by SendGrid, protecting both deliverability and compliance.
- CAN-SPAM compliance: Opt-out requests are honored within 10 days as required by law, enforced at the infrastructure level.
- GDPR: SendGrid operates under a Data Processing Addendum (DPA) that is automatically incorporated into their Terms of Service, covering EU data processing obligations and cross-border transfer mechanisms.
As the data controller, RevSure is responsible for ensuring contacts are emailed with appropriate basis (e.g. legitimate interest for B2B outreach). SendGrid, as sub-processor, is contractually bound to process that data only on our instructions and in line with applicable privacy law.